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Unprofessional and dishonest company. They change the appointment every few hours or do not show up, and when they do show up the 2 young guys are unprofessional at best!!!! and dishonest. If you confront them, they will put the blame on you and will ask you to not call them back. Be aware!!!
Service after sale is horrible! Purchased a heat pump and furnace in October 2018 called them back the next day to tell them the fan does not supply enough air flow and that I was going to have problems next summer with the cooling, they tolled me to call back in June if that be the case, well it June and my evaporator coil keeps freezing up...go figure called on June 17 and still waiting on fix...
Chris is very knowledgeable and an excellent salesman. I felt really comfortable purchasing a heat pump and thermostat from JCD in October 2018. The unit worked well during the winter. On June 8 2019, we put the AC on for the first time. The air blows luke warm to slightly cool, not cold, and does not cool the house to the desired setting. I dont mind dealing with Chris, but his father, who often answers the phone, is abrupt and very rude. I would not recommend JCD just because of him.
A real 5-star experience. Three days into my family vacation, my homes original heating system conked out. My neighbour helped me get quotes from heating cos, whom I later called to ask questions. I went with JCD for the simple reason that they were always on the ball. All my questions were answered with yes as they had a solution for everything..they just made it easy to do business with. This is a family-owned business and it really shows. Thank you to all here who helped us out.
Told me that my thermostat was defective and sold me a $250.00 thermostat. Total bill was $500.00. That still did not solve my problem. He came back and actually found the problem which was dust in the AC condenser. When I asked if it was possible it wasnt the thermostat, he started to freak out and wanted to charge me again. I then replaced the old thermostat after removing the dust and everything is working perfectly. He sold me something I didnt need. Beware.
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